Frequently Asked Courier Questions
Quick answers to our most common queries — from booking and tracking to delivery times and urgent shipments.
Need fast answers before booking? We’ve put together the most common questions our customers ask — whether you’re shipping urgent medical items, important documents, or just want to know how quickly we can collect. Don’t see your question? Contact us here.
Still unsure about something? Our team is available to answer questions and guide you through the delivery process.
Courier FAQs — Your Questions Answered
Browse the questions below for quick answers about delivery times, booking, payments, and more.
Do I need an account to book?
No. Anyone can book a same-day courier instantly using our online form or by calling us. Business accounts are available but optional.
How do I make a booking?
Bookings are available 24/7 online via our Instant Quote & Booking Page . For urgent deliveries, call us on 0113 418 0687 for immediate dispatch.
Can I specify a delivery time?
Yes — we offer timed delivery, morning/evening slots, and exact-hour drop-offs. Simply tell us your preferred window when booking.
What areas do you cover?
We cover all of the UK, offering full nationwide same-day delivery. Learn more here: Ruaring Courier Coverage .
Can I send important documents?
Yes. We specialise in secure transport for legal papers, contracts, passports and time-sensitive documents. For urgent direct delivery and return, see our Wait & Return Service .
Do you offer weekend or evening deliveries?
Yes — we operate 7 days a week. Evening and weekend collections are always available.
Can I track my delivery?
Yes. Once collected, you receive live tracking updates so you can follow your courier in real time.
What if my delivery is urgent?
We specialise in urgent same-day delivery. Call us immediately on 0113 418 0687 for instant dispatch.
Do you deliver to homes and residential addresses?
Yes — we deliver to homes, offices, hospitals, schools, warehouses and any address you need.
What items can you transport?
Everything from small parcels and documents to large boxes, pallets, medical items and high-value goods.
Are my items insured during transit?
Yes — all deliveries are covered by goods-in-transit insurance up to £75,000 for full peace of mind.
Can I change my booking?
Yes. Depending on availability, we can adjust your collection time, address or delivery details — simply contact us as soon as possible using our Contact Page .